OVERVIEW Thank you for shopping at ATLANTIC APPAREL LLC. We hope you are satisfied with the items you purchase from our website ATLANTIC APPAREL LLC. However, if you need to return or refund an item, the following is our policy.
REFUND AND RETURNS POLICY ●Products must be returned within 30 days of purchase. ●The returned product must be unused, fully packaged, and in the same condition as when you received it. ●Some types of items cannot be returned, such as custom items, perishable items, personal care items, etc.
REFUND PROCEDURE To start the refund process, please follow the steps below: ●Please contact our customer service via email at alisayoung@atlanticapparelshop.com with your order number and reason for return. ●We will provide the return address and necessary instructions. ●You are responsible for the return postage. It is recommended to use a trackable mailing service to ensure the safe arrival of the item.
REFUND Once we receive and inspect your return, we will notify you via email that the return has been accepted and the refund is being processed. Refunds will be processed based on your original payment method. Refunds will generally be available within 5 to 10 business days of receiving the returned item.
Exchanges If you need to exchange an item, such as a different size or color, please return the item following the return process and indicate the exchange details in the return package. The exchanged item will be sent after we receive the return item.
